Billing & Insurance Help
Billing and insurance can be confusing!
At Mercy, we recognize this and provide telephone support to help you and your family with your financial questions. Please feel free to contact us if you would like to speak with someone about:
- an itemized listing of your bill
- an explanation of your bill
- payment arrangements
- what your insurance paid and what is due
In our continuing efforts to offer you easy and reliable access to help on your billing questions, you can:
Check our Frequently Asked Questions section of the web site for answers to commons questions.
Call our Billing Office at (319)398-6856. Phones are answered 9:00am to 4:30pm Monday – Friday.
As a courtesy to our patients, Mercy Medical Center submits bills to your insurance company and will do everything possible to advance your claim. However, it may become necessary for you to contact your insurance company or supply additional information to them for claims processing requirements or to expedite payment. You should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill.
